Document Requests

Acasǎ Frequent Questions Document Requests

Document Requests

How can I modify a receipt, for the payment I made to the courier, or get a copy of it?

You need to contact us on one of our available communication channels and share with us the AWB number of the parcel, together with the e-mail address to which you need us to resend the document.

I need the invoice for the product received through Sameday or modifications to it for the payment made to the courier. How can I get it?

The product invoice is issued and provided by the company that sold you the product. In order to obtain it, it is necessary to contact the seller.

Cookies policy

This website uses cookies to improve your experience while browsing the site. Of these, cookies that are classified as necessary are stored in your browser because they are essential for the operation of the basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. More information is available in Cookie Policy.

Functional

Always Enabled

Functional cookies help to perform certain functionalities, such as sharing website content on social media platforms, collecting feedback and other third-party functions.

Cookie	Duration	Description
_GRECAPTCHA	5 months 27 days	This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks.
_icl_current_language	1 day	This cookie is stored by WPML WordPress plugin. The purpose of the cookie is to store the current language.
cookielawinfo-checkbox-analize	1 year	CookieYes sets this cookie to store the user consent for the cookies in the category Analytics.
cookielawinfo-checkbox-functional	1 year	The GDPR Cookie Consent plugin sets the cookie to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-marketing	1 year	This cookie is set by the GDPR Cookie Consent plugin to store the user consent for the cookies in the category "Marketing".
CookieLawInfoConsent	1 year	Records the default button state of the corresponding category & the status of CCPA. It works only in coordination with the primary cookie.
li_gc	5 months 27 days	Linkedin set this cookie for storing visitor's consent regarding using cookies for non-essential purposes.
lidc	1 day	LinkedIn sets the lidc cookie to facilitate data center selection.
UserMatchHistory	1 month	LinkedIn sets this cookie for LinkedIn Ads ID syncing.
wp-wpml_current_language	session	WordPress multilingual plugin sets this cookie to store the current language/language settings.
yt-player-headers-readable	never	The yt-player-headers-readable cookie is used by YouTube to store user preferences related to video playback and interface, enhancing the user's viewing experience.
ytidb::LAST_RESULT_ENTRY_KEY	never	The cookie ytidb::LAST_RESULT_ENTRY_KEY is used by YouTube to store the last search result entry that was clicked by the user. This information is used to improve the user experience by providing more relevant search results in the future.

Necesare

Always Enabled

Preferences

Always Enabled

Analysis

They are anonymous cookies through which we analyze data about pages viewed, the route and actions of users on the site.

Cookie	Duration	Description
_ga	2 years	The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_ga_*	1 year 1 month 4 days	Google Analytics sets this cookie to store and count page views.
_gat_UA-*	1 minute	Google Analytics sets this cookie for user behaviour tracking.
_gat_UA-10872482-1	1 minute	A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The pattern element in the name contains the unique identity number of the account or website it relates to.
_gcl_au	3 months	Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
_gid	1 day	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
_hjSession_*	1 hour	Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.
_hjSessionUser_*	1 year	Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.
AnalyticsSyncHistory	1 month	Linkedin set this cookie to store information about the time a sync took place with the lms_analytics cookie.
ln_or	1 day	Linkedin sets this cookie to registers statistical data on users' behaviour on the website for internal analytics.

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Document Requests

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Document Requests

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