Returns

You’ll need to contact the company from which you ordered the product to find out the steps for making the return.

You are responsible for packing the parcel. Make sure your goods are protected during handling by packing them as recommended here. Also, if you are reusing a packaging, we recommend removing the old package labels to prevent any confusion during the delivery process.

You will receive all the necessary information through an SMS or email on the day of the pickup.

The courier is the one who labels the parcel when picking it up from the address.

The return PIN is valid for any of our easyboxes, so you can go to the nearest one to you. The PIN is valid for a limited period of time. You can check its validity anytime by accessing the information provided by the seller.

If there is no box available, you can select one of the following options on the easybox screen:

  • Recommend me another easybox
  • I’ll be back later
  • Cancel the return code

*you can redo the return code on the sender’s website

If the parcel does not fit in the open box, you can select the “Parcel does not fit” button on the easybox screen and you will have the option to open a larger box. If there is no box available, you can select one of the following options on the easybox screen:

  • Recommend me another easybox
  • I’ll be back later
  • Cancel the return code

*you can redo the return code on the sender’s website

Choose “I can’t close the door” on the screen menu, and the easybox will give you the option to open another box, if others are available.

Unfortunately, only the sender can help you in this situation. Please contact them to renew the AWB and send a new PIN.

If you loaded the parcel into a box other than the one indicated on the screen, please contact SAMY – our virtual assistant, and after authentication choose the “Return parcel in easybox” option. You can also write to us at [email protected] and we will get back to you as soon as possible.