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All AWBs associated with the phone number you used to register in SAMEDAY App will be visible in the application. However, if you used a different phone number for your order than the one used for app login, those AWBs will not be displayed, and it is necessary to install SAMEDAY App on all devices associated with the phone numbers linked to the orders.

In SAMEDAY App, the option to track the courier’s route in real-time becomes active up to a maximum of 2 hours before the delivery to your address, providing you with information about the number of stops the courier will make before reaching you. We will send you a notification when the option becomes active.

The card payment option in SAMEDAY App is available for all cash-on-delivery parcels with delivery to your address. When the Sameday courier is on their way to you, simply access the ‘Pay’ button in the SAMEDAY App, and you will be redirected to the online payment area. You can pay using a card, Apple Pay, eMAG Pay, or Google Pay. To easily use the card payment option in the future, you can save multiple cards by accessing the ‘My Cards’ menu, where you can set one as your favorite. If you change your mind and wish to refuse the already paid parcel, don’t worry – the amount will be refunded to your card within 1-3 business days.

Paying by card is a fast, secure, and convenient option that allows you to complete your payment directly in the Sameday app — no cash needed, with instant confirmation and a smooth delivery experience.

You can extend the storage period in easybox by up to 7 days through the SAMEDAY App as soon as the parcel is loaded into easybox. Simply access the AWB of the parcel you wish to extend, and all the necessary details will be available. The storage period can be extended multiple times, as needed, until the parcel is picked up.

Install the SAMEDAY App or visit this page and create a delivery request in just a few moments. Here’s how:

• Fill out the form in just a few simple steps.
• Depending on your chosen option, you can hand over the parcel to the courier or to any easybox in the SAMEDAY network.
• If you choose to drop-off your parcel to an easybox, the necessary PIN and QR code for loading the parcel into the easybox can be found in SAMEDAY App or email.
• If you opt to handover the parcel to a courier, make sure you are available at the address on the pick-up day. Don’t worry, we’ll notify you in SAMEDAY App or via email on that day.
• The recipient receives the parcel at the chosen easybox or address, makes the payment (if you opted for cash on delivery), and we’ll transfer the money to you within 3-5 calendar days after the parcel is delivered.

The rate starts from 17.99 RON per delivery. You can find more details about rates and additional options here. All delivery costs will be displayed on the delivery request form and summarized upon completion.

Reasons why the entered PIN is not accepted by the easybox may include:

• • You are at a different easybox than the one you selected. You can check if the easybox name in the email matches the one displayed on the left side of the screen.
  • If your PIN contains 0 and 1 or the letters O and I, make sure they are entered correctly.
  • Your parcel is no longer in the easybox.
  • Make sure you try to pick up the parcel before the storage period expires. You can check the storage time by accessing the link received via email from us. You can also check the storage time by accessing the link received via SMS/email from us or in the SAMEDAY App.

If you’re not in the situations mentioned above but still receive the same message, we encourage you to contact us via SAMY, our virtual assistant, which you can find on sameday.ro.

You can get information about your parcel directly from our website, sameday.ro, by accessing the ‘Check AWB’ section. Enter your AWB number in the search field to find out your parcel’s status. You can also reach out to Samy, your 24/7 virtual assistant, available anytime on sameday.ro.

Through the SAMEDAY App, you can track your parcel’s route in real-time. Create an account, log in, and on the main screen, you’ll see your parcels and their current status. Additionally, you can access the history of parcels delivered by Sameday in the last 90 days.

The return PIN is valid for any of our easyboxes, so you can go to the nearest one to you. The PIN is valid for a limited period of time. You can check its validity anytime by accessing the information provided by the seller.

You need to contact us on one of our available communication channels and share with us the AWB number of the parcel, together with the e-mail address to which you need us to resend the document.

The product invoice is issued and provided by the company that sold you the product. In order to obtain it, it is necessary to contact the seller.

We recommend contacting the sender, or you can cancel it from the SAMEDAY App, in the ‘Delivery Options‘ section.

We understand it can be surprising when your order isn’t delivered exactly to the address you originally chose.

Delivery is made according to the instructions provided by the sender and cannot be changed afterwards. In the case of TEMU orders, the sender may reroute your parcel to a nearby pickup point instead of delivering it directly to your address.

Information about this option was displayed in the TEMU app at the time you placed your order.

If you’d prefer to select your own delivery point in the future, you can do so directly in the TEMU app before completing your order.

Sameday can deliver the parcel only after it has been handed over by the sender.

For orders from Shein or TEMU, it is normal for the handover of the parcel to take a bit longer. The sender may transfer the parcel to the Sameday network in approximately 10–15 days. As soon as the parcel reaches us, you will receive notifications and will be able to track the delivery.