Terms and Conditions for the provision of national postal services provided through locker/easybox systems (automatic collection and/or delivery machines)

Terms and Conditions for the provision of national postal services provided via locker/easybox systems (automatic collection and/or delivery machines)and SAMEDAY point (PUDO)

Through these services, Sameday offers to its customers optimal solutions for fast delivery of small and medium sized postal items (parcels) by the following means:

• a fully automated collection and/or delivery system, respectively via easybox/locker machines (hereinafter referred to as “locker”/”easybox”), consisting of an automatic terminal, made of metal, in the form of a cabinet with several storage compartments (boxes/drawers), secured in multiple ways, accessible to customers 24/7 on the basis of a code, with non-stop program or distinct opening hours, when the program is not non-stop;
• SAMEDAY point (PUDO) – the staffed contact point owned by a Sameday partner, used as point of delivery for the postal items delivered by Sameday.

Information on the availability of services offered and provided by these methods, as well as delivery areas can be found on the following pages:

• Easybox: https://sameday.ro/easybox/
• SAMEDAY point (PUDO): https://sameday.ro/sameday-point/

The services offered by Sameday are regulated by the provisions of Ordinance no. 13/2013 of the provision of postal services, by Decision no. 925/2023 on the general authorization regime for the provision of postal services, as well as by the General Conditions for the provision of postal services approved by ANCOM (available on https://sameday.ro/termeni-si-conditii/?lang=en).

1. Features and advantages of these services:

1.1. Locker/Easybox:

• ensures the information of recipients by e-mail and by notification sent through SAMEDAY App, at the time of loading postal items into locker boxes (compartments), about locker access data.
• ensures recipients’ access to the delivered postal items, 24/7, depending on the location of the locker and its strategic location, according to the information available on https://sameday.ro/easybox/.
• offers to the recipients the possibility to enter into the Sameday’s postal network the postal items related to the orders generated by them through the eAWB application.
• has a display that allows the customers to access its boxes, based on QR COD or PIN.
• It is equipped with electronic locks and an integrated video surveillance system.
• It can be used both for delivering postal items for the attention of the recipients and also for taking them over and returning them in the attention of the senders.
  • It has the following components and dimensions: A standard locker has dimensions (L*l*h) 350*80*215 cm and contains an ATM payment system, a QR scan, a PIN confirmation.

A standard locker contains boxes with the following dimensions:

– big box (L): 445 x 390 x 470 mm

– medium box (M) 445 x 200 x 470 mm

– small box (S): 445 x 100 x 470 mm

– extra-small box (XS): 450 x 200 x 100 mm.

• The maximum permissible weight of a postal item/parcel taken over via the locker is 20 kg.

1.2. SAMEDAY point (PUDO):

• ensures the information of recipients by e-mail and by notification sent through SAMEDAY App, at the time of delivery of the postal items to SAMEDAY point by the Sameday courier, regarding the pick-up details of the postal item from the delivery point.
• ensures the access of recipients to the delivered parcels, in SAMEDAY points, according to the information found on https://sameday.ro/sameday-point/;
• may be ordered by customers who have a contract and hold a customer account, via the eAWB platform or API integration;
• may be used by customers who have a contract to personally deliver the postal item to the SAMEDAY point selected for pickup, after which the item will be delivered to the recipient according to the details mentioned on the AWB;
• may be used to deliver postal items to the recipients;
• The maximum permissible weight of a postal item/parcel delivered via the SAMEDAY point is 20 kg and maximum dimensions are 73 x 45 x 40 cm.

2. Benefits of locker/easybox delivery options and SAMEDAY point (PUDO)

• The delivery of a postal item is made via the locker/SAMEDAY point (PUDO) specified on the AWB by the sender, as long as the chosen delivery method is available.
• “easybox to easybox” – In the event that, at the time of delivery of the postal item, the selected locker has the maximum load capacity occupied or is technically defective, Sameday will not return the postal item to the sender for this impossibility of delivery, but will be directed to another locker near the initially locker selected by the sender for delivery and mentioned on the AWB, at no additional cost.
• “easybox to SAMEDAY point (PUDO)” – In the event that, at the time of delivery, the selected locker has the maximum load capacity occupied or is technically defective, Sameday will not return the package to the sender due to impossibility of delivery, but will direct it to a PUDO location in the vicinity of the delivery locker initially selected by the sender and mentioned on the AWB, at no additional cost.

In such circumstances, the recipient of the postal item will be informed in writing, informatically (by SMS or e-mail or SAMEDAY App) about all aspects related to the operational flow of the postal item or by notices, both before redirecting the postal item to another locker or SAMEDAY point (PUDO) location and after its actual redirection.

• “Home Delivery to easybox/ SAMEDAY point” – In the event that, before the delivery of the postal item to the address mentioned on the AWB, the recipient requests – through the SAMEDAY App or the unique link provided by e-mail or SMS – that the delivery be made via the locker or SAMEDAY point (PUDO), Sameday will check the dimensions and the weight of the postal item and, if the eligibility rules for delivery via the locker or SAMEDAY point (PUDO) are met, it will comply to the recipient’s request, at no additional cost.
• Further information can be found on https://sameday.ro/news/r/.

3. Rules regarding the use of lockers/easybox:

Users of the services offered by Sameday via lockers must comply with the following rules:

• not to leave the doors of the locker storage boxes open.
• not to leave/not to forget in the locker personal belongings (banking card, wallet, keys, etc.).
• not to deliver – via the locker – empty postal items or postal items containing goods other than those as are subject to return to senders, as Sameday’s customers.
• not to mark – by selections made on the locker display – actions that they do not take or do not coincide with reality.
• not to force the doors of the boxes/drawers of the locker and not to bring any destruction of it.
• to throw the packaging of postal items delivered via the locker only in those special places arranged for their collection.
• In the case of orders containing one or more postal items consolidated in the same box, the Customer has the obligation to carefully consult the information provided on the locker’s display before proceeding to pick up the postal items and also the customer must ensure that the box premises remain empty before closing its door and completing the delivery process.
• The recipients are forbidden to return a postal item with “return” status to easybox without having expressly requested Sameday to perform a new service related to this flow logic.

Such parcels are not considered as “postal items”, they will not have any information in the Sameday’s informatic system in order to process it in the Sameday’s postal network, and in conclusion, these parcels with “return” status will be treated as abandoned goods by the recipient in the locker.

• In the case of a postal items with “return” status, for which the Customer has made to the attention of Sameday an order for the provision of a postal service, when loading them into the locker, the Customer has the obligation to carefully consult the information displayed on the locker’s display and to ensure that the delivery of the postal item is done correctly (respectively in the box allocated by the Sameday’s informatic system, through the electronic information received by the Customer), regardless of whether or not there are one or more boxes already opened.
• In the case of parcels loaded by the customer in easybox, the sender is obliged to complete the process of loading the parcel into the drawer within 3 (three) minutes (calculated from scanning the QR code or entering the correct PIN code), using the options and indications available on the locker screen; otherwise, the PIN code received by the sender will be considered invalid, and the upload will not be considered valid. Sameday does not assume responsibility for any loading in the locker that does not comply with the time displayed/indicated regarding the process of loading the package in the easybox boxes.

4. Terms of use of lockers/ easybox and responsibilities:

Users of the services offered by Sameday via lockers must consider the following:

• Sameday, in its capacity as a postal and courier service provider, assumes no liability towards Customers/Beneficiaries and payers of the services ordered and performed via the locker, for any of the direct or indirect damages they may suffer as a result of non-compliance with the provisions of Chapter 3 [Rules on the use of lockers/easybox]
• When the beneficiary of a service, in his capacity as a sender, requests the takeover, delivery, redirection or return of a postal item from the recipient (and/or third parties) via the locker, the beneficiary has the obligation to transmit to the recipient (and/or third parties) the transportation document (AWB) related to the postal item that is the object of the ordered service, as well as to inform him about the packaging methods of a postal item, posted on https://sameday.ro/packaging-methods/?lang=en.
• The sender is responsible for respecting the dimensions of the postal item, for proper packaging (inside and outside) and marking it correctly, so that the contents are not affected in any way (both during pick-up and transport, as well as the period during which it is stored in the locker).
• Sameday assumes no responsibility for the content of the postal item, the postal item being loaded or delivered to the recipient, through the locker, only closed and sealed.
• If the packaging and/or marking of the postal item is not done properly, the responsibility for any damage, the damage to the locker and/or its operating system, persons, or other postal items in the locker rests exclusively with the Beneficiary/sender.

The goods with special character (cosmetics, batteries, non-perishable food products) will comply with the “Packaging methods and restrictions on transport through the locker”, posted on the page https://sameday.ro/packaging-methods/?lang=en.

5. Sameday’s exclusions of liability in relation to locker/easybox and SAMEDAY point usage:

Sameday assumes no liability in the following situations:

• The recipient does not complete the process of picking up the postal item from the locker as provided above.
• The recipient does not take over the postal item from the locker or SAMEDAY point (PUDO) within the deadline communicated by the notices and the information received from Sameday.
• The recipient does not pick up all postal items which are addressed to him.
• The parcel is picked up by a third party to whom the recipient has been given the information/QR code necessary for the pick-up of the parcel and the delivery process is completed.
• The recipient loads personal belongings into the locker.
• The recipient loads (for the purpose of returning a postal item) the locker box in which he found a postal item left unpicked from a previously incomplete consignment of goods, and the pick-up process has been completed.
• In case of any complaint and notification, Sameday will conduct internal investigations and will transmit to the client the related resolution, and if this resolution is proven by video images stored through the relevant video system, they will be disclosed only in a legal procedural framework, in compliance with GDPR regulations (European legislation of personal data protection).
• Postal items shall be packed in postal items bearing inscriptions contrary to the public orders or morality, or postal items shall consist of goods contrary to the public orders or morality, if these are submitted unpacked or in transparent packaging. *
• The postal items bear old labels or inscriptions not removed. *
• Postal items do not comply with the maximum permissible dimensions and weight. **

* The Sender/ the Beneficiary is solely responsible for ensuring adequate interior and exterior packaging of the postal item.

** The Sender/the Beneficiary is solely responsible for checking the dimensions and maximum permissible weight of the postal item.

6. Delivered parcels pick-up deadlines for:

6.1. Lockers

• The period of time in which the recipient of a postal item may pick it up from the locker is maximum of 36 hours calculated from the moment of the recipient’s notification by which he is informed about the loading by Sameday of the postal item in the locker.
• Sameday allows its recipients to request through SAMEDAY App, at any time after loading the postal item in locker, the extension of the term of keeping the postal item in locker for a maximum period of 24 hours calculated in relation to the maximum term initially provided, for a fee.
• The delivery of a postal item via the locker is made every day of the week, 24/7, according to a non-stop or distinct schedule, according to the information posted on the page https://sameday.ro/news/r/
• After the moment Sameday loads the postal item in the locker, the recipient is notified with all the information necessary to have access to the locker in order to pick up his postal item.

Scanning the QR code by the recipient or entering the PIN code in the electronic system in the technical column of the locker will unlock the box in which the postal item is stored. The process of picking up the postal item by the recipient is completed by ensuring that the door of the box where the postal item was stored is closed and by digitally ticking the screen and completing the process of picking up the postal item at its destination. 5

6.2. SAMEDAY point (PUDO)

➢ The period of time in which the recipient of a postal item may pick it up from the SAMEDAY point (PUDO) is 36 business hours, according to the opening hours of the SAMEDAY point, calculated from the moment of the recipient’s notification by which he is informed about the delivery to this point by the Sameday courier.

➢ The delivery/pick-up of a parcel at SAMEDAY point is carried out according to the opening hours available on https://sameday.ro/sameday-point/;

➢ After the Sameday courier has delivered the parcel to SAMEDAY point, the recipient is notified of the information needed to pick up the parcel.

7. Payment of cash on delivery services

7.1. Lockers

• The payment of cash on delivery services may be made exclusively by bank card, at the locker’s POS terminal, before the actual pick-up of the postal item from the locker.

7.2. SAMEDAY point (PUDO)

• Payment for cash on delivery services may be made exclusively by contactless bank card at the POS terminal.

8. Packaging methods

Sameday, as a postal and courier service provider, wants to prevent situations in which postal items (parcels) taken over can deteriorate when they transit the postal network.

Thus, our partners must ensure that postal items handed over to Sameday for transport and to be delivered via lockers/SAMEDAY point are packed according to the following specifications, available on https://sameday.ro/packaging-methods/?lang=en.

9. Prohibited goods and substances

9.1. The following goods are forbidden to be transported, picked up and delivered via the lockers:

✓ Firearms or disassembled weapons, ammunition for firearms – regardless of type, shape or caliber

✓ Explosive materials, toxic gases

✓ Perishable products, for example: medicines, dairy products, fresh fruit and vegetables, meat, fish or bakery products, cosmetics not resistant to heat or frost; non-food products with a very short warranty period or that do not resist heat or frost, as SAMEDAY does not offer temperature-controlled transport and storage for these types of products, which could lead to their spoilage.

✓ Waste

✓ Precious stones, precious metal jewelry

✓ Ingots of any precious metal

✓ Valuables (furs, watches, paintings, icons, collectible coins, etc)

✓ Money

✓ Car batteries/ General purpose batteries

✓ Artwork, antiques, cheques, credit cards, postage stamps

✓ Dope

✓ Human organs

✓ Live or dead animals

✓ Human or animal remains, including ashes.

9.2. The following goods are forbidden to be delivered via the lockers:

✓ Tobacco products (tobacco, electronic cigarettes and refill bottes, herbal products for smoking, flavored heated tobacco, cigarettes, leaf cigarettes, cigarillos and pipes)

✓ Perishable products, for example: medicines, dairy products, fresh fruit and vegetables, meat, fish or bakery products, cosmetics not resistant to heat or frost; non-food products with a very short warranty period or that do not resist heat or frost, as SAMEDAY does not offer temperature-controlled transport and storage for these types of products, which could lead to their spoilage.

9.3. The following substances are forbiden for transport:

✓ Toxic substances

✓ Infectious substances

✓ Radioactive substances

✓ Gases (flammable, toxic, non-flammable)

✓ Substances subject to spontaneous ignition

✓ Substances which, in contact with water, emit flammable gases

✓ Organic peroxides

✓ Corrosive substances

✓ Substances in the category “Dangerous substances” and/or included in the category ADR