If the storage period has been exceeded, your parcel will be returned to the sender, and you will need to place the order again if you still want the products. To avoid this situation, we recommend that you check the expiration date of the parcel in the SAMEDAY App or by accessing the link included in the delivery confirmation email.
In the pickup reminder notification for your parcel from the SAMEDAY point, you’ll receive a link valid for 12 hours, allowing you to choose to collect your parcel from a nearby agency once the storage period expires.
If you don’t select this option, the parcel will be automatically returned to the sender after the storage period ends.