• For better efficiency, we offer you the “Personal drop-off at SAMEDAY easybox or SAMEDAY point (PUDO option), which you can also use during the Black Friday campaign. You can find out more about these options here.
• For a simplified easybox return process, we advise you to make the return link available to your customers so that it is visible and accessible on your website, or redirect them to sameday.ro/retur_in_easybox/, where they can generate a return AWB on the SAMEDAY easyway service with drop-off at an easybox and delivery to you. Therefore, please make sure you accept returns regardless of the delivery method.

• To be ready for Black Friday in advance, we recommend placing your supplies orders by the end of October 2026. This year, you can also order supplies during peak season, but deliveries may be delayed by 5–10 days. If you need packaging materials before Black Friday, please place your order no later than Monday, November 2.

• For a stress-free Black Friday, your customers can check their parcel status anytime in the SAMEDAY mobile app, where they can benefit from a wide range of delivery options, including:
  • Real-time parcel tracking
  • Visibility into the courier’s route (available up to 3 hours before delivery)
  • Cash-on-delivery payment by card directly in the app
  • Parcel redirection to another address, a neighbour, an easybox locker or a PUDO point (if eligible)
  • Delivery rescheduling for up to 5 days
  • Access to the pickup PIN for parcels delivered to easybox lockers
  • Extending the storage period for parcels delivered to easybox lockers (after the parcel has been placed in the locker)
  • Viewing the remaining storage time for parcels in easybox lockers
  • Access to the courier’s contact details as soon as the parcel is out for delivery
  • Saving addresses and favourite easybox lockers for faster redirections in the future
  • Free automatic redirection to any SAMEDAY easybox: eligible parcels originally scheduled for home delivery are automatically redirected to an easybox locker near the delivery address. This is especially useful if your online store does not offer easybox as a delivery option.
  • Feature availability may depend on the parcel type, the merchant and the delivery stage. The app displays only the options available for each parcel.

• SAMY – the SAMEDAY virtual assistant – helps your customers whenever they encounter an issue with a parcel delivery.

• Please make sure your printer is ready for the upcoming peak season and that printed barcodes are clear and easy to read. Also, make sure shipping labels are securely attached so that parcels can be scanned throughout their journey in the SAMEDAY network. If you ship tyres, please secure the AWB label with an additional layer of adhesive tape.

• If you need to share additional details about a parcel or its return, please contact us via the eAWB Messaging service here. Once you submit your request details, it will reach our team in real time, allowing us to process it promptly.

• Where necessary, use a “Fragile” label and protect the item with wood and/or polystyrene, reinforced cardboard, bubble wrap or other protective materials, making sure the product is positioned as close to the centre of the parcel as possible. Please note: Labelling a parcel as “Fragile” does not compensate for inadequate packaging.

• Make sure each parcel you hand over is individually labelled so you can track it in real time through your customer account on the eAWB platform, under the “Shipment List” section.
• If a parcel contains multiple items, make sure they are adequately separated and protected with sufficient protective packaging material.
• Make sure the packaging is strong enough to support the weight of the contents.
• Seal the parcel securely with adhesive tape.
• Ideally, the parcel should withstand a drop from a height of 80 cm without damaging the items inside.
• If necessary, indicate which side should face up using both an arrow and a written label.
• We would greatly appreciate it if you provided handling-friendly packaging with handles (such as plastic wrapping or woven polypropylene bags) for bulky or awkward-to-handle items, such as mattresses or tyres, and secured the AWB label with additional adhesive tape.
• If you are shipping via easybox, make sure the parcel size matches the locker compartment dimensions. The maximum weight for a parcel delivered via easybox is 20 kg.

• Incorrect or incomplete contact details (phone number and/or address).
• Parcel redirection to a different address.
• Unsuccessful delivery attempts.
• Delivery is attempted at least twice, on different days. After the first unsuccessful attempt, the recipient receives a link valid for 12 hours to collect the parcel from a SAMEDAY agency. If delivery remains unsuccessful after these attempts, the parcel is returned to the sender.
• Damage to the parcel contents or packaging during delivery due to repeated handling.
• Temporary technical issues.
• Adverse weather conditions.
• Difficult access to the recipient’s door: sometimes the courier needs an access code to enter the building. If this information has not been provided in advance, another delivery attempt may need to be scheduled.
• To make things even easier, the email notifications we send to the address associated with your account will take you directly to the eAWB platform with just one click, allowing you to provide the necessary information more quickly whenever needed.

SAMEDAY provides useful information and a wide range of benefits for all your shipments through the SAMEDAY eAWB platform. The Messaging section is always available if you have any questions. It helps you save valuable time and track the status of your requests in real time.

Thank you in advance for your cooperation. Rest assured, we’re fully charged and ready to do everything we can to make this year’s peak season a smooth and successful experience for all of us: [campaign tag].

The SAMEDAY Team #theopenway