BLACK FRIDAY: Your story deserves a happy ending!

We know what it’s like to wait with bated breath for the perfect order. But until you hear “It’s arrived!”, keep calm and drama-free! 🌹

Here you’ll find everything you need for a stress-free Black Friday: helpful tips and all the information you need for worry-free deliveries. 💃

Refresh your SAMEDAY App, no drama!

Download the SAMEDAY App to stay in control of your parcels at all times. For parcels delivered to your address, the SAMEDAY mobile app allows you to:

• Track your delivery in real time and follow your courier’s route.
• Pay cash on delivery by card directly in the app.
• Redirect your parcel to another address, a neighbour, a SAMEDAY easybox or any SAMEDAY point, if eligible.
• Reschedule or cancel your delivery.
• Access the PIN required to collect your parcel from an easybox.
• Extend the storage period for parcels placed in an easybox by up to 7 days after the parcel has been deposited.
• Save favourite addresses and easyboxes to make future redirections quicker.
• Check how much time remains before your parcel is removed from the easybox.
• Enable automatic redirection to an easybox: eligible parcels originally scheduled for home delivery are automatically redirected to an easybox near your delivery address, without having to select an easybox for each parcel. This is particularly useful when the online store you order from does not offer easybox delivery as an option. This feature is free of charge.

Available features may depend on the parcel type, the retailer and the current stage of delivery. The app displays only the options available for your parcel.

SAMY – the SAMEDAY virtual assistant – helps you whenever you encounter a problem with your parcel delivery. No more wasting minutes on the phone! You can find SAMY on sameday.ro, in the SAMEDAY App or by simply scanning the QR code displayed on a SAMEDAY easybox.

You can also check your parcel status directly on our website. Simply enter your full AWB tracking number at sameday.ro. It’s simple, fast and gives you all the information you need instantly.

From the moment your parcel comes into our possession until it reaches you, it goes through several stages. Therefore, during the period from 9 to 22 November 2026, the estimated delivery time is up to 72 hours.

Send parcels easily and quickly with SAMEDAY easyway: no contract required, no printed AWB needed, and access to more than 6,000 easyboxes available 24/7, or the option to have a courier collect your parcel from your address. Install the SAMEDAY App or access our person-to-person parcel delivery service, create a sender account in just a few simple steps and discover how easy it is to send a parcel with SAMEDAY.

Download the SAMEDAY App to see your parcels’ delivery windows. In the SAMEDAY mobile app, you can track your courier’s route in real time. Please note: This feature becomes available 3 hours before delivery to your chosen address. You can also access the courier’s contact details as soon as they take your parcel out for delivery.

What is the contest period?

The “Ready for Black Friday 2026, Not Drama” contest takes place from 5 November 2026, 00:00:00 to 15 November 2026, 23:59:59, in Romania, through the SAMEDAY App.

Where can I find the official contest rules?

The official contest rules are available on the dedicated page.

Who can enter the contest?

Any individual who is a Romanian citizen or resident and has reached the age of 18 by the contest start date may participate, subject to the conditions set out in the official rules.

Employees of DELIVERY SOLUTIONS S.A., employees of agencies involved in organising and running the contest, employees of companies distributing on behalf of DELIVERY SOLUTIONS S.A., and their family members are not eligible to participate, as specified in the official rules.

How do I enter the contest?

To participate, you must meet all the following requirements:

• Meet the eligibility criteria set out in the official rules.
• Have the SAMEDAY App installed.
• Collect one or more eligible parcels within two hours of the relevant status being recorded in the app, in accordance with the rules applicable to the delivery type.
• Access the “Enter to win prizes with every quickly collected parcel!” section in the app’s main menu.
• Complete the online entry form with the requested details: first name, last name, email address and Romanian mobile phone number.
• Accept the contest rules and tick the box to subscribe to the SAMEDAY newsletter.
• Complete your entry by tapping the “Enter the contest” button during the contest period.

All participation requirements must be met in accordance with the official rules.

Is downloading the SAMEDAY App enough to enter?

No. Downloading the app alone is not enough to enter the contest. You must collect an eligible parcel within the specified time limit and complete your contest entry using the form available in the app.

Where can I find the entry form?

The entry form is available in the SAMEDAY App’s main menu, under “Enter to win prizes with every quickly collected parcel!”.

Which phone number should I use?

You must use the Romanian mobile phone number with the +40 prefix that matches both the number provided to the sender for parcel delivery and the number used to create your SAMEDAY App account.

Can I use a phone number from another country?

No. The entry form requires a Romanian mobile phone number in the format +40 7XX XXX XXX.

Do I need to enter the contest before collecting a parcel?

The rules require both the collection of an eligible parcel and contest registration to take place during the contest period. They do not explicitly specify a mandatory order for these two actions. The important thing is to meet all participation requirements between 5 and 15 November 2026, in accordance with the official rules.

If I have several parcels or AWB tracking numbers, can I enter with all of them?

Yes. All eligible shipments will be considered. Every parcel collected within two hours and meeting the contest requirements will be taken into account in the prize draw, once you have registered for the contest.

How quickly do I need to collect my parcel?

You must collect your parcel within two hours of the relevant status being recorded in the SAMEDAY App:

• SAMEDAY easybox: “Parcel loaded into easybox”.
• SAMEDAY point: “Arrived at delivery point”.

For SAMEDAY point, the two-hour period is calculated only during opening hours. Outside these hours, the countdown is suspended and resumes when the location opens again.

Are parcels redirected from home delivery to a SAMEDAY easybox eligible?

Yes. Parcels automatically redirected through the SAMEDAY App from their original delivery address to a SAMEDAY easybox located within an approximate 300-metre radius of that address are also eligible.

To enter, you must meet all the eligibility and registration requirements specified in the official contest rules.

Is there a limit on the number of eligible parcels?

The rules do not set a maximum number of eligible shipments per participant. However, each shipment must meet the participation requirements, including the two-hour collection deadline.

What prizes can I win?

The contest offers 56 prizes, as follows:

• 55 eMAG vouchers, each worth RON 500.
• One Apple iPhone 18 Pro, 256 GB, 5G, Black.

How are the eMAG vouchers distributed?

The 55 eMAG vouchers are allocated at a rate of five vouchers for each of the 11 calendar days of the contest.

The winners of the vouchers allocated to each day will be drawn from participants who completed eligible parcel collections on that specific day, between 00:00:00 and 23:59:59. The draw will take place after the contest ends.

When will the prize draw take place?

All prizes will be drawn after the contest ends, on a date determined by the Organiser according to its internal schedule for reviewing and validating eligible entries. The draw will be conducted using a random selection programme.

When will the winners be announced?

The winners and reserve winners will be announced on 3 December 2026 on the official contest page.

How will I be contacted if I am selected as a winner?

The Organiser will contact winners by phone using the details provided during registration, within a maximum of 10 working days of their selection.

A maximum of three calls will be made on three different days and at different times, between 09:00 and 17:00.

If a winner cannot be reached under the conditions specified in the rules, they may be disqualified, and the prize will be offered to reserve winners in the order drawn.

What happens if I am selected as a winner but do not meet the contest requirements?

If it is determined that you do not meet the participation requirements, refuse the prize or refuse to provide the information required to award it, you will be disqualified and forfeit your right to the prize. In this case, the Organiser will contact reserve winners in the order drawn.

If I am selected to win both a voucher and the iPhone, can I receive both prizes?

No. Each participant may receive only one prize, regardless of how many times they are selected as a potential winner.

How will I receive my prize if I win?

eMAG vouchers will be sent electronically to the email address provided during the winner validation process.

The Apple iPhone 18 Pro will be shipped to the delivery address provided by the winner and handed over by courier against presentation of a valid identity document and signature of a handover report.

Prizes will be shipped or delivered exclusively within Romania, at the Organiser’s expense, within a maximum of 30 days of winner validation.

Can I request the cash equivalent of a prize or exchange it for another product?

No. Prizes cannot be exchanged for cash, other products or benefits, and changes to their specifications cannot be requested.

Who pays the tax applicable to the prize?

The Organiser will calculate and pay the withholding tax applicable to income from promotional campaigns, in accordance with the tax legislation in force. Any other taxes or financial obligations associated with the prize, if applicable, will be the winner’s responsibility.

What personal data is required to participate?

Registration requires your first name, last name, email address and mobile phone number. Winners may be asked to provide additional information necessary for validation, prize delivery and the fulfilment of the Organiser’s legal obligations.

Details about personal data processing and participants’ rights are available in the SAMEDAY Privacy Policy.

How can I submit a complaint regarding the contest?

Written complaints concerning non-compliance with the contest rules may be sent to [email protected] within a maximum of 48 hours of the publication of the names of the selected winners and reserves.

The Organiser will resolve complaints within the 15-calendar-day period specified in the rules.

Where can I find more information about the contest?

For complete information about participation, eligibility, the prize draw, winner validation and prize awarding, consult the official contest rules or send your enquiry to [email protected].

• You can collect your parcels from an easybox at any time, within 36 hours of the parcel being loaded into the locker. If you need extra time, download the SAMEDAY App after your parcel has been loaded into the easybox and extend the storage period by up to another 7 days.
• If the storage period expires, the reminder notification will include a link valid for 12 hours, allowing you to choose to collect your parcel from a SAMEDAY agency. If you do not use the link, the parcel will automatically be returned to the sender, and you will need to place your order again. If you have automatic extension enabled, you don’t need to worry.
• Download the SAMEDAY App to access your PIN/QR code at any time, or check the email you received when your parcel was loaded into the easybox.
• If you can’t find the easybox, use the map link in your email or navigate directly from your parcel details in the app.
• If your PIN is not accepted, check that you are at the correct easybox (the name appears in the email and on the screen) and that the storage period has not expired.
• Black Friday contest: Collect eligible parcels from a SAMEDAY easybox within two hours of the relevant status being recorded in the app and enter the “Ready for Black Friday 2026, Not Drama” contest for a chance to win one of 55 eMAG vouchers worth RON 500 each or the grand prize: an iPhone 18 Pro. See the official contest rules for full details and eligibility conditions.
• If you have difficulty locating the locker containing your parcel, make sure you are at the location indicated on the screen or check the information in the SAMEDAY App. Make sure you have identified the correct locker, as other customers may have left some lockers open. We recommend checking the locker numbers carefully.
• If you experience technical issues with the easybox, scan the QR code located above the easybox screen. You’ll find troubleshooting steps to help resolve the issue, as well as access to SAMY, our virtual assistant, available 24/7.
• If you have several parcels being delivered to an easybox and they are associated with the same phone number, you’ll find all their details in the SAMEDAY App. If they are associated with different phone numbers, the app will display the parcels linked to the number used to log in. Depending on the locker size, one or more of your ordered items may be placed in the same compartment. You can collect them using the PIN/QR code displayed in the SAMEDAY App or in the email sent when the parcels were loaded into the easybox. Before closing the locker door, make sure you have collected all your parcels.
• The sooner you collect your parcels from the easybox, the sooner you can enjoy them. You’ll also help other customers by freeing up space for new deliveries. We look forward to seeing you at the easybox soon! And don’t forget to close the locker door after collecting your parcel.
• If your payment is declined, check that you have sufficient funds and that contactless payments are enabled. Then hold your card close to the POS terminal for more than 5 seconds or try inserting your card.
• The maximum weight for a parcel delivered through SAMEDAY easyboxes is 20 kg.
• Follow these steps to pay by card at a SAMEDAY easybox without any issues:

1. 1. Enter your PIN or scan the QR code.
   2. Hold your card close to the POS terminal.
   3. Follow the instructions displayed on the POS screen.

• Make sure you collect your parcel within the timeframe specified in the email or SMS notification.

• Always check the opening hours of your SAMEDAY point here or in your parcel delivery email.

• Download the SAMEDAY App to access your PIN/QR code at any time, or check the email you received when your parcel was delivered to the SAMEDAY point.

• Parcels can be stored at a SAMEDAY point for a maximum of 36 hours.

• From the moment your parcel comes into our possession until it reaches you, it goes through several stages.

• We aim to make at least two delivery attempts on different days.

• After these delivery attempts, the parcel will be returned to the sender’s warehouse, with no possibility of another delivery attempt.

• Download the SAMEDAY App and enable notifications to receive timely updates about unsuccessful delivery attempts. With the SAMEDAY App, you have several delivery options to help you avoid a return. These options are available while your parcel is out for delivery with the courier.

• Make sure you select the correct delivery address when placing your order, whether you choose a SAMEDAY easybox or delivery to the recipient’s address.
• Choose the service that best suits the dimensions of the parcel you want to send.
• Before packing your parcel, consult our packaging guide to find the right approach based on the material, fragility and weight of your item. It’s easy to follow and helps ensure your parcel is properly protected throughout its journey. Make sure your packaging complies with the instructions provided.
• Are you a business customer? SAMEDAY subscriptions are designed for you. The easy Start, easy Plus and easy Max packages are available for deliveries between SAMEDAY easyboxes, between a SAMEDAY easybox and an address, and between addresses.
• Want to return a product? Returns generally start with the store where you made your purchase, and the SAMEDAY App can help you along the way without replacing the retailer’s return policy. If the store supports SAMEDAY easybox returns, drop off your parcel at an easybox using the PIN you received and get confirmation once it has been handed over. Make sure the product is properly packaged and remove any old shipping labels. If the store does not offer returns through SAMEDAY, you can use easyway, but this is a new shipment, and the store must accept returns sent this way.

Your parcel status is updated in our system in real time.

Download the SAMEDAY App and enable notifications to receive timely updates about unsuccessful delivery attempts. With the SAMEDAY App, you have several delivery options to help you avoid a return. These options are available while your parcel is out for delivery with the courier.

• We’ll attempt delivery at least twice on different days.

• After the first unsuccessful attempt, you’ll receive a notification with a link valid for 12 hours, allowing you to choose collection from a SAMEDAY agency.

• After these delivery attempts, the parcel will be returned to the sender’s warehouse, with no possibility of another delivery attempt.

• Incomplete or incorrect delivery address or phone number – make sure these details are correct whenever you place an order.
• You want your parcel redirected to another address or a SAMEDAY easybox.
• Difficult access to your address – sometimes the courier may need an access code to enter your building. Please make sure you have provided this information; otherwise, another delivery attempt may need to be scheduled.
• Unfavourable weather conditions.
• Unsuccessful delivery attempts.
• Temporary technical issues.
• Damage to the parcel contents or packaging – parcels that are improperly packaged may be damaged during delivery due to repeated handling. In such cases, we will ask the sender to prepare a replacement order.

Delivery times are not guaranteed. At SAMEDAY, we make every reasonable effort to deliver your shipment within the estimated timeframe during Romania’s biggest online shopping event.

P.S. Hackers don’t take holidays, so be especially careful with messages claiming that you’ve won prizes or valuable products. To avoid falling victim to scammers, always treat such messages with caution. Remember: to win a prize, you must first enter a contest.

In addition:

DO NOT click on links in messages from unknown senders.

DO NOT share personal, financial or login details after clicking links received via SMS, email or messaging platforms.

Happy online shopping!

Thank you,

The SAMEDAY Team #theopenway